Customer Support Executive

Company: E-commerce / Online Retail Company
Location: Calicut University, Kozhikode, Kerala
Job Type: Full-Time

Job Description

Handle customer interactions through WhatsApp and Instagram, answer product and order-related questions, follow up on delivery issues, coordinate with the packing and delivery teams, and maintain records of customer complaints and resolutions.olx

Eligibility

• 10th/12th Pass or Any Degree.
• Basic Malayalam and English communication skills.
• Friendly and patient attitude.
• Ability to manage multiple chats.
• Basic smartphone and social-media knowledge.
• Good follow-up and organisational skills.
• Female candidates below 35 years were preferred in the listed vacancy.olx

Walk-In Time

Monday–Saturday: 10:00 AM–5:00 PM

Documents Required

• Updated Resume.
• Aadhaar Card.
• Passport-size Photographs.
• Educational Certificates.
• Experience Certificate, if applicable.

Key Responsibilities

• Respond to WhatsApp and Instagram enquiries.
• Explain product details and order status.
• Handle delivery delays, cancellations, and customer complaints.
• Coordinate with packing and delivery staff.
• Track pending issues and follow up daily.
• Escalate serious complaints to management.
• Maintain a simple record of customer interactions.