Company: BPO Customer Support Company
Location: Kozhikode District, Kerala
Job Type: Full-Time
Job Category: BPO / Customer Service
Job Description
Handle customer enquiries through phone, chat, or email; resolve customer issues; update records; follow process guidelines; and maintain service-quality standards.
Eligibility
- 10th/12th Pass or Any Degree.
- Basic computer knowledge.
- Good English and Malayalam communication.
- Hindi or other language skills may be an advantage.
- Freshers and experienced candidates can apply.
- Willingness to work rotational shifts.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer questions and complaints.
- Provide accurate information and solutions.
- Record customer details in CRM software.
- Follow standard operating procedures.
- Escalate unresolved issues to the supervisor.
- Meet quality, productivity, and customer-service targets.
Walk-In Time
Monday–Saturday: 10:00 AM–5:00 PM
Documents Required
- Updated Resume.
- Aadhaar Card.
- Passport-size photographs.
- Educational certificates.
- Experience certificate, if applicable.
- Bank details after selection.
Job Category: Private Jobs
Job Type: Full Time
Job Location: Kozhikode District