The Kerala Water Authority (KWA) is Kerala’s nodal agency for drinking-water supply and sewerage services. In Kozhikode, it manages water connections, billing, supply-related complaints, quality monitoring, sewerage coordination, and related public services.

For a new water connection, KWA lists proof of identity and proof of ownership among the required documents; its service information gives a stated timeline of about 15 days, subject to inspection and applicable fees.The portal can be used for online payment and related payment confirmation. KWA advises consumers to contact its helpline if payment confirmation is not received even after 48 hours or if the amount is not refunded.